Shipping Policy
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays) after your order is confirmed. You will receive a confirmation email with tracking details once your order has been dispatched.
Please note that during peak periods or promotional sales, processing times may be slightly longer.
Estimated Shipping Times
Once dispatched, orders typically arrive within 7-12 business days, depending on your location. Estimated delivery times are provided as a guide and may vary due to customs processing, local postal services, or other factors outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order. Any applicable rates will be clearly displayed before you complete your purchase.
Order Tracking
Once your order has shipped, you'll receive a tracking number via email. Please allow 2–4 business days after dispatch for tracking information to update.
Customs, Duties & Taxes
For international orders, your order may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Please check with your local customs office for more information before ordering.
Delayed or Lost Orders
While delays are rare, they can occasionally happen due to circumstances beyond our control (customs, weather, or postal disruptions). If your order hasn't arrived within the estimated timeframe, please reach out and we'll do everything we can to help.
Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us as soon as possible and we'll do our best to update it before dispatch.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
Email: [your email address]
Business Hours: [e.g. Monday–Friday, 9am–5pm]